Job Description

Reports To: Director of Human Resources

Position Summary: 

The Admin Assistant is responsible for maintaining compliance and coordinating of all telephone calls. 

Essential Job Functions/Responsibilities: 

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  Communicates effectively on the telephone with patients, families and staff.



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  Answer the telephone and assist callers to ensure we “close the loop” with all clients and caregivers inquiries.



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  Manages incoming, outgoing and interoffice mail.



• Monitor caregiver files for compliance and proactively update credentials, certifications, and required documentation as necessary.


• Notifies supervisor of issues requiring higher- level resolution.


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  Complies with all applicable Policies and Procedures.



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  Performs other duties assigned by the manager.

Qualifications:

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  Must be a high school graduate. Some college or business schools are a plus.



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  Exceptional telephone communication skills.



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  Exceptional customer service and problem-solving skills with both internal and external customers.



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  Ability to communicate effectively with elderly individuals and with para-professional caregivers.



• Attention to detail, along with excellent organizational skills.


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  Exceptional interpersonal and critical thinking skills.



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  Possess working knowledge of Microsoft Office Suite, including Word, and Excel applications and Google Suite. 



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  Ability to multitask, work under pressure with changing priorities and short deadlines.



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  Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

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