Job Description

We are hiring a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role will play a key part in reimagining change management by leveraging data, automation, and AI-supported capabilities to drive intelligent, scalable adoption.

Requirements

• 8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments
• Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)
• Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
• Experience using data and analytics to drive adoption, behavior change, and business outcomes
• Ability to translate business strategies into scalable system workflows and user experiences
• Experience working across cross-functional and matrixed organizations
• Comfort working with data, automation and AI-supported capabilities in enterprise platforms
• Strong stakeholder management and communication skills
• Demonstrated ability to drive execution and deliver measurable results in complex environments

Preferred

• Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)
• Experience with ERP systems (e.g., PeopleSoft), eCommerce, or sales enablement tools (e.g., Gong)
• Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
• Experience with modern change management or product operating models
• Background in enterprise B2B or SaaS environments

Responsibilities

• Lead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., PeopleSoft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms
• Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies
• Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement
• Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes
• Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)
• Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking
• Ensure alignment between product releases and business readiness to accelerate time-to-value
• Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms
• Drive adoption through embedded workflows, insights, and system-driven experiences
• Define and track adoption KPIs and success metrics, linking platform usage to business outcomes
• Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities
• Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization
• Lead and develop a team focused on adoption, readiness, and change execution

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