Job Description

Farrow & Ball - Color Consultant, Santa Monica, LA (25 hours per week) We are currently looking for a driven individual to join our team in Santa Monica as a Color Consultant. We are offering this position on a part‑time basis, 25 hours per week, working between home and showroom. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. Its unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us. Key Responsibilities Proactively sell the color consultancy service and F&B products Manage the end‑to‑end customer journey ensuring appropriate pre and post‑visit follow‑up, facilitation of post‑consultancy orders, and early resolution of queries or questions Visit customers’ homes (business, commercial space, etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements Lead a seamless experience for the customer while also presenting yourself in a professional manner Produce detailed specifications to include chosen colors, wallpaper, quantity, finishes, and third‑party/licensed products and costings Promote the F&B unique point of difference to drive the value‑for‑money proposition Showcase a proactive approach to KPI target achievements monthly Offer virtual colour consultancy services where appropriate and geographic needs cannot be met, ensuring the same high standards and behaviours are applied Engage with customers over an online portal to deliver a virtual "in‑home" décor service as required by the client Adapt pre and post‑visit practices to effectively support virtual colour consultancy Fulfill duties of a showroom assistant during showroom hours, with an additional focus on promoting the CC service and closing sales for the SR Train new team members to instill general interior design knowledge to support in‑store sales and how to promote and close the sale on the CC service Assist managers in local marketing and event exercises, such as "Meet the Expert" and promos in line with the marketing calendar Key Attributes Strong sales acumen – able to close, cross‑sell and up‑sell, maximizing all sales opportunities presented and identifying growth opportunities Interior design knowledge/experience – able to create inspirational spaces and be aware of trends and influencers across all platforms (print, online, social media, etc.) Experience working with strong product expertise and technical expertise – understanding structures, lighting, substrates, spatial awareness Ability to match and articulate appropriate colour schemes to brief, properties, and/or look Understanding of different property types, periods, locations, etc. Understanding of colour psychology and translating these to F&B colour schemes IT proficiency – Microsoft Office (Excel essential), iPad, CRM, sales systems, and internal F&B systems What You Can Expect From Us A competitive salary, reviewed annually based on individual performance Generous staff discount on F&B products Employee Assistance Programme with 24/7 support At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy. #J-18808-Ljbffr Farrow & Ball

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