Passionate about helping others, the full-time remote Customer Experience Associate will serve as the primary point of contact for members, handling inbound phone calls and providing support through email and SMS while delivering a high-touch, concierge-level experience. Key responsibilities Handle inbound phone calls and provide timely support via email and SMS to assist members throughout their Lifeforce journey Educate members on Lifeforce products and services, resolving concerns and guiding them with empathy and professionalism Collaborate with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences while documenting interactions accurately Required qualifications 2+ years of professional work experience, with at least 1 year in a customer support or call center role; healthcare experience is a plus Comfortable providing support primarily over the phone and able to multitask across multiple systems Experience with CRM or customer support platforms such as Zendesk is preferred Strong problem-solving skills and the ability to make independent decisions Previous remote work experience is strongly preferred
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