Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention of the customers within the IDW book of business. This role will be the primary point of contact with IDW customers and will proactively work to develop strategies to drive employee engagement and enrollment growth. The Customer Success Manager is a key contributor to the overall growth of the IDW business unit and works in tandem with IDW account executives (new business growth) and customer relations managers (implementations and day-to-day customer needs).What you’ll do:Manage a book of business and identify strategies for growth and retention for the key clients within the bookEngage with customer leadership to ensure client satisfaction and create strategies for employee engagement. These strategies could include the need to conduct product demos, deliver webinars, manage benefit fairs and ensure successful open enrollmentManage client renewal negotiations and contract extension processesConduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunitiesWork with account teams (account executives and client relations managers) to provide feedback and help identify trends that can help with overall business growthWhat experience you need: 5+ years in B2B enterprise account management Understanding of sales, business strategy development, marketing strategies and end user engagementBachelor's degree in business, marketing or similar field required.Experience promoting value through the customer experienceExperience working with complex, multi-divisional, multi-geographical customersWhat could set you apart:Direct experience in the employee benefits arena with benefits brokers or insurance carriersExperience with Identity theft protection or other voluntary benefits10-15% travelProficient in G-Suite, Salesforce and Microsoft Office SuiteExceptional ability to communicate and foster positive business relationshipsAbility to establish milestones and keep all team members on task; strong project management skillsSelf-driven and proactive#LI-JD1We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location:USA-Missouri-RemoteUSA-Georgia-Remote, USA-Texas-RemoteFunction:Function - Sales and Account ManagementSchedule:Full timeSummaryLocation: USA - Remote - Missouri; USA - Texas - Remote; USA - Georgia - Atlanta - RemoteType: Full time
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