Job Description

Front Desk/Data Entry Specialist

The Front Desk/Data Entry Specialist is responsible for providing professional reception and administrative support to the Military & Family Readiness Center. This role requires strong customer service skills, data entry proficiency, and the ability to manage multiple systems including AFFIRST and DoD TAP databases. The position plays a critical role in supporting transitioning service members and their families.

Location: Military & Family Readiness Center (M&FRC)

Schedule: Full-time, 40 hours/week MondayFriday, 8:00 AM 4:00 PM

Key Responsibilities

• Serve as the first point of contact for all visitors and callers to the M&FRC.
• Assess visitor needs and direct clients to appropriate staff or services.
• Schedule clients for classes and workshops and send reminder emails.
• Input and maintain data in AFFIRST and TAP systems per program requirements.
• Ensure client sign-in procedures are followed and generate monthly client usage reports.

Required Qualifications

• Minimum of 1 year of customer service experience in a professional setting.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with data entry into web-based systems.
• Familiarity with military culture, protocols, or support systems is preferred.

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