Job Description

Lead Concierge

LIVunLtd is North America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style. Our services are retained by residential buildings, commercial buildings, corporate offices, hotels, spas, municipal recreation centers, campuses and even waterparks. We are comfortable adapting to every style of environment, but we are known for our flair for luxury and the portfolio of the most notable properties, where you will find our amazing people, high-quality equipment and engaging events and programming.

LIVunLtd is seeking an exceptional, career-minded Lead Concierge to oversee our guest services team in Queens, NY. This is a high-profile, front-facing leadership position requiring immaculate polish, poise, and a sophisticated passion for ultra-luxury hospitality.

In this role, you will primarily cater to VIPs and premium guests who expect an uncompromising level of white-glove service. The ideal candidate has an elite network of local connections and the ability to seamlessly execute bespoke, high-stakes requests.

Essential Responsibilities:

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Act as the primary point of contact for ultra-high-end guest requests, including arranging private transportation, securing tables at exclusive/sold-out fine dining establishments, and procuring premium tickets to in-demand concerts, Broadway shows, and sporting events.
• Develop and leverage deep relationships with local luxury business owners, nightlife venues, and high-end entertainment VIPs to offer unparalleled access to guests.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Maintain absolute confidentiality and discretion regarding high-profile guests.
• Masterfully resolve sophisticated guest complaints and requests with tact, speed, and diplomacy.
• Manage daily desk operations, enforce quality control standards, resolve operational bottlenecks, and maintain a pristine, sophisticated concierge workspace.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Skills and Qualifications:

• Experience: Minimum of 3–5+ years of concierge experience within a luxury environment (e.g., Forbes 5-Star/AAA 5-Diamond hotels, high-end casino resorts, elite private clubs, or ultra-luxury residential properties). Entry-level applicants will not be considered.
• Local Expertise: In-depth, elite knowledge of New York City's luxury dining, entertainment, premium travel options, and hidden gems.
• Communication & Presence: Exceptional emotional intelligence (EQ), flawless verbal and written communication skills, and an immaculate professional presentation.
• Adaptability: High resilience and the ability to thrive under pressure in a fast-paced environment.

Benefits:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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