Job Description

Job Posting

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Miamisburg

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
• In 2020, KH Miamisburg received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
• Outstanding Patient Experience Award (2017-2019)
• America's 100 Best Hospitals for Prostate Surgery Award (2020)
• Joint Replacement Excellence Award (2020)

Knowledge and Skills Required:

• Demonstrates through behavior Kettering Health's mission, vision, and service standards as outlined in the organization's training.
• Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area.
• Adheres to all established workflows, scripting, and department greetings.
• Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users.
• Continuously achieves key department performance objectives such as quality assurance and productivity.
• Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution.
• Demonstrates consistent and punctual attendance.
• Upholds high energy and positive attitude, even when under pressure.
• Adapts quickly to change and balances multiple priorities in a fast-paced environment.
• Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system.
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment.
• Ability to schedule for multiple department/service areas in all hospital/outpatient departments.
• Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases.
• Perform other duties as assigned by department leaders.

Qualifications and Experience:

• High School Completion or equivalent
• Previous clerical / physician office training
• Epic/EMR 1 Year experience
• Medical Terminology
• Computer Literate with strong knowledge of Microsoft Office products
• Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner.
• Previous registration or scheduling experience preferred.
• Excellent written and verbal communication skills

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