Job Description

Job Description

Job Description

About us:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 120 communities and more than 9,000 apartment homes. Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities that range in size from 6 to 344 units. We currently manage communities in California, Florida, Hawaii, North Carolina, Oregon, Tennessee, Washington State, and Virginia.

Why work for us:

Cambridge Management, Inc. offers the following Compensation and Benefits package for full time employees:

Position Salary Range: $15.00 - $17.00

Schedule: Monday - Friday 9:00am - 2:30pm

Paid time off:

• An accrual of 80 hours of Vacation.
• Up to 6 paid sick days per year. (varies based on state sick leave laws)
• 8 paid holidays
• 2 paid floating holidays.

Benefits offered:

• Medical, Dental, Vision, Life Insurance, Long Term Disability, AD&D & EAP
• 401(k) with employer match
• Voluntary benefits available

Job Summary:

Under the direct supervision of the Community Manager and/or Assistant Manager, the Leasing Agent will assist in the development and implementation of advertising and special promotions. The Leasing Agent is responsible for establishing and maintaining a relationship with prospective and current residents. The Leasing Agent will assist with marketing and is responsible for leasing the property.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Requirements.

Essential Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Create a positive, welcoming, supportive environment for residents, visitors, and community associates.
• Assist with development and implementation of resident services programming.
• Utilize maintenance software program to enter in and track service requests and track unit turns.
• Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Prepare market surveys and traffic reports.
• Lease renewal process
• Determine the needs of prospective residents.
• Prepare lease packages.
• Collect late rent and other monies due to the property.
• Move-in and move-out process.
• Answer the telephone and greet prospective residents and residents in a pleasant and positive manner. Respond to incoming calls from the corporate office or those related to the operation of the property.
• Contact all guests by phone and/or email within 24 hours or less of their initial visit.
• Sends Thank You cards after to guests.
• May be asked to perform housekeeping duties as needed.

Roles & Responsibilities

This position has responsibility for:

Sales/Marketing

• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.

Administrative

• Support the Assistant Community Manager with tracking and processing renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
• Keep files, desk, and leasing area organized.
• Inspect market ready units and models each morning, ensuring the lights are on, and the unit is shown ready.

Customer Service

• Assist in planning of resident functions.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Attend and assist in facilitating resident functions and community affiliated events, including on weekends and evenings.

Knowledge, Skill, and Competency Requirements

Competency is based on education, training, skills, and experience. In order to perform the job successfully, an individual should demonstrate the following knowledge, skills and competencies:

• Assist the Community Manager and/or Assistant Community Manager in collection of delinquent rents and processing of all administrative forms and reports.
• Ability to maintain all resident and property files and play an active role in the lease renewal process including completing all lease forms and agreements.
• Superior sales and customer service skills including helping our customers, answering all incoming calls, greeting incoming visitors, and resolving any issues with professionalism and clear communication.
• Strong time management and organizational skills with and without direct supervision while being able to maintain professionalism under pressure/deadlines.?
• Good follow-through is necessary, so our customers feel their needs are recognized and met.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Experience with HUD and LIHTC programs
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Computer Skills:

• Working knowledge of Office 365.
• Must have excellent computer skills and have industry software experience. RealPage’s OneSite competency will be required following specific CMI training.
• Must be willing and able to utilize tablet/mobile devices and software efficiently.

Physical Requirements:

• Requires sitting, standing, and walking for prolonged periods.
• Position requires frequent/daily reaching, pushing, pulling, and lifting up to 20 pounds.
• Position includes communication mastery in the form of electronic mail, writing letters, memos, documents, and any other correspondence in written form including reports. This position must also be proficient in face-to-face, telephone, and other median of conversation styles for prolonged periods, up to 6 hours per workday. This position also requires contact with external customers and others (face-to-face, telephone, or otherwise).
• Requires competition or awareness of competitive pressures and the ability to meet strict deadlines.
• Position can include conflict situations. Requires the ability to deal with unpleasant, angry, or discourteous people in a professional manner.
• Requires making decisions that impact the results of co-workers, clients, or the company.
• Requires being exact or highly accurate. May include freedom to determine tasks, priorities, make decisions in a timely manner and make goals. Requires repeating the same physical or mental activities over and over.
• Pace and Scheduling: Requires meeting strict deadlines.
• Personal Interaction: Requires working with others in a group or team. Requires coordinating or leading others in accomplishing work activities.
• Requires working in a vehicle or golf cart. Requires working outdoors, exposed to all weather conditions. Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people.

Experience/Education:

• High School graduate or equivalent required. Bachelor's Degree or National Leasing Professional (NALP) preferred.
• Minimum of one year’s experience in a customer service, leasing, or sales position.

Driving:

• Must be able to travel to and from a bank and other off-site locations as a requirement of this position. A valid driver’s license is required if performing these tasks or driving a golf cart.

Must be able to complete all required training within thirty (30) days of hire date.

This job description in no way states or implies that these are the only duties to be performed by the team member incumbent in this position. Further, this document does not create an employment contract implied or otherwise, other than an “at will” relationship.

Additional Notes

• Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position)

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