Job Description

Medical Assistant

Under the direct supervision of the Practice Manager and/or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.

A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions:

• ADMINISTRATIVE SUPPORT
  • Supports the patient check-in and check-out processes.
  • Scheduling and coordinating all patient appointments.
  • Answering and directing calls.
  • Process pre-authorizations and pre-certifications.
  • Prepare and files medical record.
  • Provides cross coverage for other administrative roles.
  • Maintains clinical files according to organization/department protocol.
  • Processes patient related correspondence.
  • Maintains confidentiality of patient information.
• CLINICAL SUPPORT
  • Ensures efficient patient flow.
  • Prepares treatment rooms and equipment for patient examinations.
  • Provides appropriate procedural support following department specific guidelines.
  • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.
  • Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
  • Obtain specimens, accurately performs and records patient POC testing per policy.
  • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
  • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy.
  • Provides cross coverage for other appropriate clinical roles.
• DEPARTMENTAL SUPPORT
  • Provide support as needed for departmental medical record audits.
  • Cleans and stocks patient care rooms between patients.
  • Maintains appropriate inventories of all medical supplies.
  • Stocks and maintains all patient related forms and educational materials.
  • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.
• DOCUMENTATION
  • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines.
  • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
• OTHER RELATED ACTIVITIES
  • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families.
  • Ability to travel to satellite locations may be required.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
  • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
  • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice.
  • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
  • Basic Understanding of CT Children's Policies and Procedures.
  • Understanding of the organization's environment of care.

Special Considerations: Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

• Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level.
• Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I).
• MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

Qualifications

EDUCATION/EXPERIENCE:

• Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute.
  • Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course;
• Experience: No prior experience required.

Job Info

• Job Identification 4084
• Job Category Nursing Support
• Posting Date 10/24/2025, 03:25 PM
• Job Shift Day
• Locations 191 Post Rd. West, Westport, CT, 06880, US (On-site)
• Scheduled Days and Hours Monday - Friday: shift varies between 7:30am - 5:30pm

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