Job Description

Job Description

Job Description

About the Role:

Join Orthopaedic Surgical Specialists as a Medical Office Assistant Receptionist in Torrance, CA! This exciting role offers the opportunity to be the first point of contact for patients, ensuring a welcoming environment while supporting our dedicated team in delivering exceptional orthopedic care.

Responsibilities:

• Greet patients and visitors warmly, ensuring a positive first impression.
• Assist with insurance verification and patient registration processes.
• Assist with collection of co-pays and balances, processing payments accurately.
• Manage phone calls, faxes and office text messages, scheduling appointments, and handling inquiries efficiently.
• Maintain patient records, ensuring confidentiality in compliance with HIPAA regulations and office protocols.
• Coordinate with medical staff, facilitating patient care and ensuring smooth office operations.
• Support the team with various administrative tasks as needed.

Requirements:

• High school diploma or equivalent; associates or bachelors degree as a "gap year" graduate is a plus.
• Bilingual Spanish preferred.
• Proven experience as a medical receptionist or in a similar role.
• Strong communication and interpersonal skills to interact with patient and staff.
• Proficiency in electronic medical records (EMR) systems and Microsoft Office Suite.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to maintain a professional demeanor in a fast-paced environment.
• Ability to handle sensitive information with confidentiality.
• Knowledge of medical terminology and insurance processes is preferred.
• Compassionate and patient-focused attitude towards healthcare.

About Us:

Orthopaedic Surgical Specialists has been serving the Torrance community for over 20 years, providing top-notch orthopedic care with a focus on patient-centered service. Our patients love us for our compassionate approach and commitment to excellence, while our employees appreciate the supportive team environment and opportunities for professional growth.

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