Job Description

Customer Service Representative (CSR) - Seasonal (Part-Time)Bloomington, MN | Part-Time | Seasonal | Flexible ScheduleAbout UsAt Hero, we’re more than a service provider—we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer from their first interaction through the completion of their service.About the RoleLooking for a summer role that builds real career skills and works around your schedule? We’re hiring part-time, seasonal Customer Service Representatives to support our team during a busy season.In this role, you’ll help customers through digital communication channels and manage scheduling tasks that keep our operations running smoothly. This is a task-based, fast-paced role where you’ll gain hands-on experience in customer service, operations, and business systems.It’s a great fit for college students or anyone early in their career looking to gain experience, earn income, and still enjoy a flexible summer schedule.What You’ll DoRespond to customer inquiries via email, text, and online channelsSchedule, reschedule, and confirm service appointments accuratelyHelp maintain a full and efficient schedule by managing appointment availabilityWork with internal teams to ensure a smooth customer experienceResolve basic customer concerns and escalate when neededEnter and update customer information with high attention to detailManage a steady stream of tasks while staying organized and on trackWhat We’re Looking ForCurrent college student, recent graduate, or early-career professionalStrong written communication skills and attention to detailComfortable working with computers and learning new systems quicklyOrganized, reliable, and able to stay focused in a fast-paced environmentSelf-motivated and able to work independentlyPositive attitude and willingness to learnWhy This Role is a Great Fit for StudentsFlexible scheduling: Work hours that can fit around classes, internships, or summer plansReal-world experience: Build valuable skills in customer service, operations, and business toolsShort-term commitment: Ideal for summer break or seasonal availabilityPath to more: Opportunity to return for future seasons or move into long-term rolesWhat Success Looks LikeTimely, professional communication with customersStrong productivity and ability to manage multiple tasksReliable and consistent execution of daily responsibilitiesSchedule & CompensationPart-time seasonal role (hours vary based on your availability and business needs)Flexible shifts availableOpportunity to pick up additional hours during peak periodsHourly pay based on experiencePerformance-based incentives may be availableWhy Join Hero?Flexible work that fits your life—not the other way aroundGain experience that stands out on a resumeSupportive, team-oriented environmentOpportunity to grow into future roles within the companyUSD $22.00/Hr.USD $22.00/Hr.

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