Job Description

Customer Service Representative (CSR) Seasonal (Part-Time)

Bloomington, MN | Part-Time | Seasonal | Flexible Schedule

At Hero, we're more than a service providerwe're a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer from their first interaction through the completion of their service.

About the Role

Looking for a summer role that builds real career skills and works around your schedule? We're hiring part-time, seasonal Customer Service Representatives to support our team during a busy season.

In this role, you'll help customers through digital communication channels and manage scheduling tasks that keep our operations running smoothly. This is a task-based, fast-paced role where you'll gain hands-on experience in customer service, operations, and business systems.

It's a great fit for college students or anyone early in their career looking to gain experience, earn income, and still enjoy a flexible summer schedule.

What You'll Do

• Respond to customer inquiries via email, text, and online channels
• Schedule, reschedule, and confirm service appointments accurately
• Help maintain a full and efficient schedule by managing appointment availability
• Work with internal teams to ensure a smooth customer experience
• Resolve basic customer concerns and escalate when needed
• Enter and update customer information with high attention to detail
• Manage a steady stream of tasks while staying organized and on track

What We're Looking For

• Current college student, recent graduate, or early-career professional
• Strong written communication skills and attention to detail
• Comfortable working with computers and learning new systems quickly
• Organized, reliable, and able to stay focused in a fast-paced environment
• Self-motivated and able to work independently
• Positive attitude and willingness to learn

Why This Role is a Great Fit for Students

• Flexible scheduling: Work hours that can fit around classes, internships, or summer plans
• Real-world experience: Build valuable skills in customer service, operations, and business tools
• Short-term commitment: Ideal for summer break or seasonal availability
• Path to more: Opportunity to return for future seasons or move into long-term roles

What Success Looks Like

• Timely, professional communication with customers
• Strong productivity and ability to manage multiple tasks
• Reliable and consistent execution of daily responsibilities

Schedule & Compensation

• Part-time seasonal role (hours vary based on your availability and business needs)
• Flexible shifts available
• Opportunity to pick up additional hours during peak periods
• Hourly pay based on experience
• Performance-based incentives may be available

Why Join Hero?

• Flexible work that fits your lifenot the other way around
• Gain experience that stands out on a resume
• Supportive, team-oriented environment
• Opportunity to grow into future roles within the company

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