We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.
About Motive:
Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.
We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.
In this job, you can expect to:
Be part of a small, focused team
Provide excellent customer support via email, phone, and Slack
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation.
Assist the Customer Success team on account review calls via Zoom with clients
We are looking for someone who has/is:
2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, software startup, or SaaS organization
Automotive and Inventory experience a plus
Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, etc
A positive attitude and a willingness to learn and adapt
Benefits:
Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
Work Location:
Primarily seeking candidates in the OKC area.
...-Time Retail Associate to join our team. This is an entry-level position with an emphasis on front counter customer service and mail sorting. If you enjoy working with people, staying organized, and working in a fast-paced environment, this is a great opportunity to grow...
ResponsibilitiesPeraton is seeking a Graphic Designer onsite in McLean, Virginia. Responsibilities include: Develops graphics, digital media, and other multimedia productsUtilizes request management tools to provide swift, high quality customer support for communication...
...Job Description Job Description FAST Apply-Hired ASAP!! Start a new career today! Due to rapid growth, Marathon is Hiring Immediately for Machine Opeators at a Steel Mill company located in Rossville, GA. Learn new skills, meet new people, and work with a great...
...accredited CDL school OR1 year of CDL-A Tractor Trailer experience within the last 3 years. Job Description: Dedicated Lane - CDL A Company Truck Driver - NJ and Eastern PA!Earn$1,400.00 Weekly Home Weekly - 6 Day Work Schedule Flexible For Both Day and Night...
...co-op providing producers with the supplies and services their operations need to succeed today and in the future. Visit our website at... ...compensation and benefit packages!About The PositionThe Seasonal Elevator Operator position is responsible for assisting with the...