Job Description

Position Summary The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, recommending appropriate FedEx Office products and services, operating and maintaining equipment, moving boxes, stocking materials, managing the production queue, handling complex projects, and managing retail supply based on priority. Benefits Full‑time employees are eligible to enroll in medical, dental, and vision coverage and to participate in Flexible Spending Accounts on the date of hire. Part‑time employees who have completed 91 days of employment and an average of 17 hours per week are eligible for the same benefits. 401(k) plan with company match available after one year of service. Educational assistance up to $5,250 per calendar year for tuition and allowable expenses after 90 continuous days of service. Paid time off including holiday pay, bereavement, vacation, and sick time; accrual rates vary by position and length of employment. Four premium holidays, two non‑premium holidays, and two floating holidays. Two weeks paid parental leave. Paid Military Leave based on service status. Life Insurance and AD&D on the date of hire; other voluntary benefits available. General Duties and Responsibilities Follow instructions of supervisors and assist teammates in store functions. Engage customers with consultative behaviors to understand individualized needs. Provide expertise on printing, signs, graphics, and shipping product lines. Provide outstanding customer service, anticipate needs, suggest alternatives, and resolve problems quickly. Take complex customer orders using order systems and provide accurate pricing information. Assemble parcels and prepare goods for shipping, including wrapping, container insertion, weighing, and labeling. Operate printing, binding, and related equipment with customer‑supplied media. Maintain a safe, clean, and orderly retail store. Ensure confidentiality of customer data and careful handling of documents, media, and packages. Process financial transactions via Point of Sale terminal, including cash handling. Clean, repair, and stock all retail store printing and shipping equipment and supplies. Maintain current knowledge of retail merchandising materials and ensure proper display. Prevent errors and waste through preemptive actions. Complete required financial paperwork and assist with reporting. Adhere to FedEx Office standard operating procedures and all policies. Perform multiple tasks simultaneously and seek opportunities to improve skills. Operate with minimal supervision while adhering to all store standards. Perform any other duties as needed. Minimum Qualifications High school diploma or equivalent education. At least 6 months of specialized retail or customer service experience. Excellent verbal and written communication skills. Essential Functions Ability to stand for the duration of the shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability to bend/twist at the waist and knees as needed. Effective communication with customers, vendors, and teammates. Perform work activities that require cooperation and instruction. Function in a fast‑paced environment under substantial pressure. Maintain attention and concentration for extended periods. Work with minimal supervision. Maintain consistent attendance and regular reporting of work hours. Preferred Qualifications Experience in a retail environment, familiarity with printing or shipping, and a willingness to learn new technologies are preferred. Pay Transparency $19.70 - $26.60/hr. Additional Details Works with management to reduce costs and optimize profitability. Applies quality concepts learned in training to daily activities. Supports FedEx Office quality initiatives. EEO and Accommodations FedEx Office is an Equal Opportunity Employer including Vets/Disability. Applicants requiring reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. Applicants with criminal histories will be considered in compliance with applicable state and local laws. For more information, refer to the company’s official policies. #J-18808-Ljbffr

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