Job Description

Position Type Full Time

Job Shift Day

Education Level None

Travel Percentage None

Category Admin - Clerical

Description

ob Objectives: Embrace, promote and achieve the Vision and Mission of the company. Direct and lead operational associates and drivers; optimize use of service equipment to meet and exceed customer requirements within company policy, regulatory, safety, and business economic guidelines. Meet or exceed your assigned goals.

Essential Job Functions:

• Promote safety first in all actions.

• Provide efficient friendly customer contact; seamless customer experience.

• Determine and prioritize freight scheduling; work with Fleet Managers and customers on scheduling loads, using technology and resources to determine capacity, driver schedules, etc. Fleet Managers CANNOT turn down freight.

• Build, plan, and assign loads to drivers in a fair and equitable manner.

• Assist, as directed, in the hiring and OnBoarding of drivers and non-driving personnel.

• Provide supervision, training, development, mentoring, and appropriate disciplinary action of drivers, Fleet Managers and Customer Service Representatives.

• Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible.

• Ensure proper completion and processing of load paperwork; ensure process is efficient, effective and meets customer requirements.

• Communicate with all operations associates and drivers regarding company and customer requirements.

• Communicate with internal and external customers as required.

• Communicate with CSC Manager, Operations Manager (when and where applicable), Regional Manager, Regional Safety Director, Customer Service Reps and Technicians as required.

• Continually update and share knowledge of federal and state regulations.

• Be available and assist with extended coverage, holiday coverage, and special circumstances as they arise.

• Participate in, and contribute to regular CSC profit & loss (P&L), financial, dashboard, and key metric reviews.

• Travel and assist with remote operations when applicable and as directed.

• Assist Center and Operations Managers (where applicable) in managing Fleet Manager overtime and Fleet Manager scheduling, staffing.

Additional Responsibilities:

• Carry out duties assigned by CSC Manager, Operations Manager (where applicable) or Regional Manager as required.

• Responsible for overall CSC operations during the absence of the CSC Manager and or Operations Manager (where applicable).

Qualifications

Minimum Qualifications for Consideration:

• High School Education or equivalent

• One year experience as a fleet manager in transportation industry.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Knowledge of DOT regulations, federal and state standards

• Ability to prioritize and manage multiple projects

• Self-starter with detail oriented work habits

• Able to maintain confidentiality

• Display professional demeanor

• Excellent organizational skills

• Good interpersonal skills; able to work well with wide range of individuals

• Demonstrate dependability through good attendance and adherence to timelines and schedules

• Basic computer skills

• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

• Occasional lifting (up to 20 pounds)

Working Conditions:

• Normal office environment, shop area, & facility yard

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