Job Description
The Service Advisor's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Service Advisor accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Service Advisor plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs..
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production meetings” with the Management Team, as required
Support all team members when required
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
The Body Shop is a growing, multi-location collision repair organization committed to quality, integrity, and top-tier customer service. We are looking for a reliable and detail-oriented Parts Associate to join our team and support daily operations at our Garland location.
The Body Shop is a growing, multi-location collision repair organization committed to quality, integrity, and top-tier customer service. We are looking for a reliable and detail-oriented Parts Associate to join our team and support daily operations at our Garland location.
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