Job Description

Description

BASIC P URPOSE:

The purpose of this temporary position is to provide additional operational and system support to the Web Development team during periods of increased workload and ongoing project activity . This role will assist with system testing, documentation, and help desk ticket support to help maintain system stability and support business users .

BASIC DUTIES AND RESPONSIBILITIES:

• Support h elp desk operations by reviewing, assigning, updating, and resolving tickets as appropriate.
• Perform ticket clean up and backlog maintenance to ensure accurate status tracking and documentation.
• Assist with creating and maintaining system documentation, including SharePoint Online process and configuration documentation.
• Assist with functional and regression testing of web applications, workflows, and system updates, including SharePoint Online and K2 environments.
• Support administrative tasks such as Share Point security group setup and maintenance under guidance.
• Collaborate with developers and analysts to identify issues, validate fixes, and support ongoing system improvements.
• Other duties as assigned.

POSITION REQUIREMENTS:

• High School Diploma or GED required.
• Strong communication skills, both written and verbal .
• Technical proficiency with Microsoft 365 and SharePoint .
• High level of attention to detail and willingness to follow documented processes.
• General understanding of software applications, web systems, or IT environments preferred.

This is a temporar y, part-time position.

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V

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