Location 10250 Constellation Blvd, Los Angeles, CA 90067 (5 days on site, optional Friday remote) Job Responsibilities Trust & Safety Incident Investigation and Conclusion Operation Quality Assurance Serve as the subject-matter expert on Bigo’s Trust & Safety (TnS) policies. Perform regular quality assurance reviews of live and post‑ban moderation records upon request. Summarize QA findings, deliver actionable feedback to moderation and operations teams, and follow up with timely policy updates. Support additional QA initiatives (e.g., TnS model accuracy audits) as assigned. Understand TS Frontline team’s investigations and maintain awareness of ingestion, response, resolution and close‑out procedures in line with company standards. Monitor top‑ranked live streams and the BIGO “heat” list daily; surface potential violations in real time. Assess the adequacy of existing policies; flag uncovered violations, diagnose root causes, and recommend policy enhancements. Moderation Policies Understanding and Public‑Facing Efforts Understand the evolving Moderation and Platform Policies, and troubleshoot against occurring incidents to refine, expand and fine‑tune for localised practice; maintain alignment with market trends and operational requirements. Collaborate with regional operations and cross‑functional partners to resolve TS cases. Maintain records of TSI (TS Investigation) results, policy updates, and resolution communications. Produce regular status reports. Lead or support rapid‑response efforts during high‑priority safety incidents, ensuring swift resolution and actionable plans. Requirements Bachelor Degree Above Familiarity with content compliance, risk management processes and cultural standards, with strong analytical and decision‑making skills. Excellent teamwork and communication abilities to coordinate with multiple departments effectively. Keen observation skills and the ability to respond swiftly to market trends and public sentiment on internet platforms. In‑depth understanding and practical experience in content management and risk assessment. Ability to work independently as well as effectively within a team. Preferably proficient in both English and Spanish. #J-18808-Ljbffr BIGO
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