Job Description

Job Description

Job Description

Salary:

Who We Are

At Vie Management, we foster an environment where employees ideas are valued and put into action. While we provide a structured, team-oriented workplace, we also encourage creativity, self-discipline, and an entrepreneurial mindset.

Our commitment to diversity and inclusion allows us to attract and retain top talent. By embracing our teams unique perspectives and shared experiences, we create innovative solutions that inspire exceptional lifestyles.

We are seeking a Guest Experience Coordinator to serve as the welcoming face of our student housing community. This role is perfect for a detail-oriented, hospitality-driven professional who thrives on engaging with residents, delivering outstanding customer service, and supporting daily operations. As a key team member, you will help cultivate a warm and efficient environment for both residents and

Un jour dans la vie de (A day in the life of)

Guest Relations & Resident Experience

• Serve as thefirst point of contactfor residents, guests, and visitors, providing a warm and professional welcome.
• Deliverexceptional customer service, assisting residents with inquiries, requests, and concerns in a timely manner.
• Handleresident follow-upsfor maintenance requests and general service needs.
• Assist withmove-in and move-out coordination, ensuring a smooth transition for residents.
• Maintain a clean, organized, and welcoming front desk area.
  

Front Desk Operations & Administration

• Answer and directincoming phone callsprofessionally and efficiently.
• Assist withdata entry and resident record updatesin property management systems (Entrata or equivalent).
• Maintainkey management protocols, issuing and tracking keys for residents and staff.
• Enforce community policies by ensuring guests and residents adhere to property guidelines.

Community Engagement & Events Support

• Promote and supportresident events, assisting with setup, execution, and follow-up.
• Engage with residents to foster a sense ofcommunity and belonging.
• Providefeedback and insightson resident interactions to help improve services and engagement efforts.
  
• Outreach Marketing to local Universities, Groups and Organizations, and Local Businesses to build partnerships

Collaboration with Operations & Maintenance

• Work closely withhousekeeping and maintenance teamsto ensure a clean and well-maintained community.
• Assist in logging and following up onmaintenance requests, ensuring timely resolution.
• Conductproperty walksto identify areas that need attention and report issues to the management team.

Who you are

Audacious, Adventurous, Bold, and Enthusiastic

Health conscious and active

Connected and sociable

Accessible and charitable

Diverse and unique

Must have abilities -

Natural Credibility and Leadership Skills - Diversity of experience through Hospitality, sales, operations, development and Student Housing

Energetic and Supportive Entrepreneurial spirit; go-getter

Ability to Communicate Open, honest, gives and receives feedback; expresses ideas and thoughts

Empathetic Kind; treat other fairly

Ability to Make Tough Decisions Problem solver, provokes thought, and moves quickly toward action

Qualifications & Skills:

• 1+ year of experiencein customer service, hospitality, or front desk roles (student housing or property management experience is a plus).
• Strong interpersonal skills with afriendly and approachabledemeanor.
• Excellentcommunication and problem-solvingabilities.
• Ability tomultitask and handle high-pressure situationsin a fast-paced environment.
• Basic proficiency inMicrosoft Office and property management software (Entrata preferred).
• A team-oriented mindset with a passion for providingexceptional guest experiences.

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