IT Support Analyst, focusing on providing technical assistance and resolving issues for users Key aspects include:
• Core Responsibilities:
o Incident management and resolution within SLAs.
o Technical support for CSG desktops, applications, and hardware.
o Hardware and software configuration and deployment.
o User communication and documentation.
o Ticketing system management.
• Essential Skills:
o Strong communication and customer service skills.
o Problem-solving and analytical abilities.
o Knowledge of operating systems, Active Directory, and networking.
o Proficiency in Microsoft Office 365 and Google Workspace.
o Experience with Service Desk incident management tools.
o Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM.
• Qualifications:
o 2-4 years of help desk or technical experience.
o 2+ years of desk-side support experience.
o Relevant degree or equivalent experience.
o Ability to handle physical demands, including lifting up to 50 lbs.
o 100% onsite.
Responsibilities-
o Installation and Maintenance - Install, configure, and maintain servers, storage systems, network equipment, and other data center hardware.
o Monitoring and Troubleshooting:• Monitor the performance of data center systems, identify and resolve technical issues, and ensure optimal uptime.
• Physical Infrastructure: Manage the physical infrastructure of the data center, including power, cooling, and cabling.
• Security: Implement and maintain security measures to protect data and systems from unauthorized access and threats.
• Documentation: Maintain accurate records of system configurations, changes, and troubleshooting procedures.
• Collaboration: Work with other IT staff, vendors, and contractors to ensure smooth operations.
• Staying Up-to-Date: Keep abreast of the latest technologies and best practices in data centre operations.
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