Are you a reliable, organized, and customer-focused individual looking to join a fast-paced team? We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people, we want to hear from you!
Key Responsibilities
· Monitor and coordinate driver activity and assignments using communication devices.
· Maintain real-time status and locations of all drivers.
· Utilize computers, radio systems, telephones, fax machines, and other communication equipment.
· Accurately access and enter data into Intow immediately as calls come in.
· Answer all inbound calls in a courteous, friendly, and professional manner — must answer within 3 rings or less .
· For all non-law enforcement calls, provide drivers with all required information, including:
· Customer name
· Call-back number
· Vehicle year, make, model, and color
· Breakdown location (including county and state when needed)
· Direction of travel
· Tow destination
· Reason for tow
· Method of payment
· Enter special instructions in Driver’s Notes and all additional details in Dispatch Notes .
· Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows.
· Assist Customer Service with releases, lot visits, and phone calls as needed.
· Support billing and collections when required.
· Perform filing duties during shift.
· Handle cash register and complete all end-of-shift responsibilities.
Preferred Qualifications
· Bi-Lingual (English/Spanish) strongly preferred.
· Previous dispatching experience is a plus but not required.
· Strong communication skills and ability to stay calm under pressure.
· Comfortable working with multiple technology platforms.
Why Join Us?
· Fast-paced, team-oriented environment
· Opportunity for growth and skill development
· Competitive pay and benefits
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