Job Description

Hourly Interviewer I

Pregnancy Risk Assessment Monitoring System (PRAMS) is an ongoing mail/telephone survey of residents who have recently given birth to a live-born infant. The PRAMS project is used to collect information from residents about behaviors and experiences before, during, and after pregnancy. The goal of the PRAMS project is to provide information to support research and guide policy changes and interventions that improve maternal and infant health and reduce adverse outcomes such as infant low birth weight and maternal and infant morbidity and mortality. PRAMS phone interviews with respondents are essential to maintaining survey response rates and obtaining quality data.

The Hourly Interviewer I will be responsible for performing phone interviewing; assisting with interviewing operations including coordinating with PRAMS staff to schedule and carry out interview appointments; performing data entry and survey validation activities; and assisting with survey mailing activities and preparing documents for IRB protocol maintenance.

Minimum Qualifications:

One year of experience in customer service, call center, administrative support, or a related field.

Preferred Qualifications:

Experience providing clerical and/or administrative support. Experience and/or training in handling confidential and sensitive information. Experience with MS Office. Experience in survey data collection and entry. Experience with IRB or research study protocols. Prior experience with phone-based customer service or telephone interviewing. Fluency in English and Spanish, to perform interviewing.

Conditions of Employment:

Hourly, grant funded position expected to last through 03/30/2027. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

The selected candidate must reside within a reasonable commuting distance of the official work location specified in the job posting and must also be located in or willing to relocate to one of the following states: New York, New Jersey, Connecticut, Vermont, or Massachusetts, prior to hire.

This position is eligible for a hybrid work schedule, with a combination of onsite and remote work.

This position may require occasional work on weekends, after-hours, and holidays.

HRI participates in the E-Verify Program.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRI plays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.

HRI offers a robust, comprehensive benefits package to eligible employees, including:

• Health, dental and vision insurance - Several comprehensive health insurance plans to choose from;
• Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit;
• Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave;
• Tuition support - Assistance is available for individuals pursuing educational or training opportunities;
• Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
• Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
• And so much more!

Work Location Expectations

At HRI, the nature of hybrid and onsite work varies by position. Some roles require full onsite presence, while others allow a hybrid schedule. Managers determine the specific telecommuting expectations for each role based on operational needs and job responsibilities. If designated as hybrid, you will divide your time between working remotely and reporting onsite. Regardless of telecommuting status, all HRI employees must live within a reasonable commuting distance of their official work location and must reside in one of the following states: New York, New Jersey, Connecticut, Massachusetts, or Vermont.

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