Company SummaryPriority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.Job PurposePriority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.Duties and ResponsibilitiesServe as the first point of contact for support requests via the ticketing system, email, and phone.Triage, diagnose, and resolve common hardware, software, and connectivity issues.Image, configure, and deploy desktops, laptops, and peripherals.Perform user-account tasks under guidance — password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).Assist with new-hire onboarding and offboarding setup.Document all requests, steps, and resolutions thoroughly in the ticketing system.Escalate issues beyond Tier 1 scope to senior technical staff.Provide clear, patient guidance and basic training to non-technical users.The successful candidate profile includesHigh school diploma or equivalent; associate degree or IT certification a plus.0–2 years in a help desk, customer service, or technical support role — or equivalent hands-on experience.Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).Strong problem-solving and communication skills, with patience and a customer-service mindset.Ability to work independently and as part of a team, and to follow tickets through to resolution.Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].Preferred QualificationsCertifications such as CompTIA A+, Network+, or Google IT Support.Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).Familiarity with Active Directory / Entra ID user administration.Experience supporting a multi-site or field-based workforce.At Priority Waste, there are fundamental qualities that we look for in all our employeesPeople who excel in a collaborative environment (team players)A willingness to do whatever the situation calls forAn excitement to be part of a growing organizationA genuine understanding that the quality of your work has a direct impact on the company’s success #J-18808-Ljbffr
Digital Asset ManagerReporting to the Digital Archive and Program Manager, the Digital Asset Manager will be part of a global team responsible for stewarding digital image files for a wide range of gallery uses. This position will also work with Image Archivists to maintain...
A healthcare staffing firm is seeking a Registered Nurse for an Outpatient Surgery Center in San Francisco. The role requires providing direct patient care, education, and developing comprehensive care plans. Candidates must hold BLS, PALS, and ACLS certifications, along...
...is seeking a visionary, deeply collaborative editor to lead its Books coverage. You will oversee the Books desk, shaping the Book... ...years in journalism, 5+ years in leadership, deep knowledge of publishing and contemporary literature, and a proven track record of guiding...
...benefits available for associates who want them Individual Medical Benefits starting at $10 per week Employee discounts on Rooms To Go furniture purchases Join our TEAM Look around. Does it seem like we're nearly everywhere? That's because we are! With 8,500...
...Supervises the daily production and distribution of all pastries, desserts and baked goods. Ensures recipes and standards are followed, food costs are controlled and appropriate quantity is prepared based on established production needs. Ensures proper food handling,...