Job Description

Training Specialist

Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers. Headquartered in Rochester, NY we have offices throughout New York and Florida, and are licensed in AL, CT, FL, MA, NE, NJ, NY, OH, PA, SC, TN, TX, and VT. As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of. After all, a mortgage isn't just a transaction to us. It's a partnership for life.

We accomplish this level of customer satisfaction by employing top tier talentall of whom take part in our employee engagement program called the Premium Experience. This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth. With hundreds of team members living out the Premium Experience every day, they are the driving force in making Premium Mortgage Corporation a leading lender in the communities we serve.

All positions with Premium Mortgage operate on a Hybrid work schedule unless an exception has been granted by Upper Management.

The Training Specialist is responsible for creating training materials, performing training needs analysis, electronic additions and facilitating training programs, either in person or virtually. The Training Specialist also manages training, system and business-related projects that support key business initiatives.

The Training Specialist is responsible for completing the following job duties. This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Deliver training to employees virtually, in person or other means that enhance the learning experience and promote growth initiatives within the organization.
• Create training materials that include and are not limited to participant guides, job aids, facilitator guides or other medium required to provide first class learning experience.
• Aligns training objectives with corporate goals
• Maintains training attendance records and training calendars. Assigns, manages, and tracks training participation via Learning Management System.
• Ability to work with, communicate, and provide training to all levels of employees including but not limited to Executives, Managers, Supervisors and front-line staff.
• Coaches and mentors both new and existing employees; identifies opportunities to enhance performance and efficiency.
• Assesses training needs and determines the best course of action to fill knowledge gaps, train on existing and new products, systems (both nuances and enhancements to existing software and applications) and support initiatives that grow PMC business and enhance the customer experience.
• Collaborates with managers of all levels to assess needs, recommends training solutions and alternatives, overcomes obstacles that prevent delivery and development of high-quality training products aligned with corporate goals.
• Manages multiple training and business related projects; requires excellent time management skills ability to be agile and flexible balancing multiple priorities, able to
• Other duties as assigned by management.

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Skills and Experience:

• Outstanding interpersonal and communication skills (both written and verbal) with the ability to present information in a meaningful and easily understood format
• Exceptional written and verbal communication skills; possesses the ability to demonstrate and convey complex concepts to participants in a simple and precise fashion.
• Positive customer service attitude with emphasis on promoting the company
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Self-motivated and works independently; interacts professionally with all levels within the organization
• Possesses mortgage banking experience with emphasis on underwriting, processing, sales, compliance
• Mortgage Banking experience with emphasis in Sales, Operations, Servicing or Compliance.
• Hands on experience with Encompass or other Mortgage Loan Originations systems required
• The employee that succeeds in this position is creative, flexible, inquisitive, team player, adapts well to change, articulate. Possesses experience in mortgage banking with extensive knowledge in any or all of these areas: mortgage originations, underwriting, compliance, systems.
• Project management leadership and/or experience is a plus
• Experience with Learning Management software is a plus
• Experience using instructional Design software is a plus

The Training Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

The following is a description of the physical requirements daily for the Training Specialist. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The starting base salary range for this position is $50,000.00 - $60,000.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills and/or education which may result in a total compensation package that falls outside the provided range.

Premium Mortgage Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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