Job Description

• Conduct primary and secondary user research
• Conduct and evaluate quantitative and qualitative research
• Perform market and ethnographic research
• Work closely with cross-functional teams to identify and evaluate research topics
• Plan and implement user research strategies and methodologies
• Advocate research findings to diverse audiences through written and oral presentations
• Mentor and coach junior UX researchers on the team
• Perform usability studies with consumers
• Ask questions, gather data, and analyze data
• Use a diverse set of UX research tools

• Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
• Helping to discover problems while the service is being developed, not once it is live
• Checking the operating environment to make sure test results are valid
• Helping increase user and agency confidence in future service or product delivery
• Helping reduce the risk of reputational damage
• Recruiting and leading testing groups
• Running research sessions with users
• Understanding accessibility issues and engage with team to build with equality

• Ability to share research results quickly and effectively
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• A strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills
• Knowledge of best practices for user experience research and testing
• Willingness to participate ethnographic research and interviews

• A bachelor's degree or higher in graphic design, marketing, communications, or related field
• 2 years professional experience in design, communications, management, or testing
• 1 year of user-centered design

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